Tuesday, January 31, 2017

Contact: Mike Journee
208-972-8527 |

City of Boise Opens Citizen Experience Survey To All Boise Residents

Boise residents interested in providing feedback about the City of Boise’s customer service can take an online survey about the service they receive and would like to see from city government.

A random, scientific sample of 12,000 households throughout the city were originally invited to participate in the survey by phone or web in December. Now, in order to get the broadest possible participation, all Boise residents are invited to take the 10- to 15-minute survey via website. Go to to find the survey.

“We are on a mission to better serve our residents through their daily interactions with us and we want to understand how we can better meet their needs,” said Mayor David Bieter, who has made the citizen experience initiative a top priority for the city. “We hope everyone will take this opportunity to give their perspective on what Boiseans want from their city government.”

The survey is part of the City of Boise’s citizen experience initiative, an organization-wide effort to improve customer service in all areas of interaction between Boise’s residents and their city government. This “high-touch meets high-tech” effort centers on giving city leaders and staff the information, technology, skills and systems to better, more effectively engage and serve residents through daily interactions.

The web survey asks residents about:

  • Providing feedback to the mayor and city council
  • Using the city website
  • Getting news and information related to city government
  • Paying utility bills and other transactions
  • Registering for city-run classes and activities
  • Interacting with city staff in-person and on the telephone